📬 Contact Us
We are here to help. Choose your preferred channel to get in touch with us.
Write to us for any questions or requests. We respond within 24 business hours.
Live Chat
Chat with our support team in real time for immediate answers.
Available Monday to Friday, 9:00 AM–6:00 PM CET
Support Channels
- Email: support@spnid.com — for general inquiries and assistance.
- Ticket: integrated ticketing system for technical issues and tracking.
- Chat: real-time assistance through our integrated chat system.
Response Times & Policies
- Email inquiries receive a response within 24 business hours.
- Support tickets are handled within 48 business hours.
- Live chat is available during business hours (Mon–Fri, 9:00 AM–6:00 PM CET).
- For urgent payment or order issues, we use high priority handling.
- Refund requests are processed within 14 business days.
- Disputes between buyers and sellers are mediated by our dedicated team.
For our complete refund policy, please see our Refund Policy.
Dispute Resolution
SPNID is committed to resolving every dispute fairly and promptly. If you experience problems with an order or service, please contact us before taking legal action.
For online alternative dispute resolution (ODR), you can visit the European Commission platform: ec.europa.eu/consumers/odr.
Our goal is to resolve every complaint within 30 days of receipt.
🏢 Business Information
SPNID, LLC
Registered Office: 5830 E 2nd St, Ste 6100 — Casper, Wyoming 82609-4308, United States
Email: support@spnid.com
Phone: +1 (774) 514-4050
Fax: +1 (203) 870-3264
Website: spnid.com
ODR Platform: ec.europa.eu/consumers/odr