🚚 Shipping Policy
Last updated: March 2026
General Information
SPNID is a multi-vendor marketplace. Shipping times and methods may vary based on the seller, destination and selected shipping method.
💡 Tip: Estimated delivery times are displayed on the product page and during checkout.
Delivery Zones and Times
| Zone | Method | Estimated Time |
|---|---|---|
| Italy | Standard | 3-5 business days |
| Italy | Express | 1-2 business days |
| European Union | Standard | 5-10 business days |
| European Union | Express | 2-4 business days |
| International | Standard | 10-20 business days |
| International | Express | 5-10 business days |
Times shown are estimates and may vary due to unforeseen events or holidays.
Shipping Costs
Shipping costs depend on:
- Weight and dimensions of the package.
- Destination of delivery.
- Shipping method chosen (Standard or Express).
- Seller policy — each seller may offer free shipping.
💰 Free shipping: Some sellers offer free shipping for orders above a specific threshold. Check the product page.
Shipment Tracking
Once your order is shipped:
- You will receive a notification via email with the tracking number.
- You can track the shipment from the "My Orders" section of your account.
- In case of issues, contact support with the order number.
Missed or Delayed Delivery
If delivery does not occur within expected times:
- Contact the seller through the messaging system for updates.
- If you don't receive a response within 48 hours, open a support ticket.
- If the package is lost, you may be entitled to a full refund.
Customs Duties and Taxes
For international shipments:
- Any customs duties or taxes are the responsibility of the buyer.
- SPNID is not responsible for delays caused by customs.
- Check your country's customs regulations before purchase.
Returns
To return a product:
- Contact support within 14 days of receipt.
- Return costs are generally borne by the buyer.
- The refund will be processed after receipt and verification of the product.